System parameters for email

agentDistrOrderEmailIncoming

Route to template waiting list before template queue (incoming email) .

The parameter makes it easier for the administrator to configure whether a contact directly routed to a certain agent is placed in the agent's personal waiting list or the agent's personal queue as first choice. Also takes care of the handling of contacts without correct routing.

apopDetection

Activate automatic APOP detection .

Allows switch off of automatic APOP detection in CallGuide Email Server.

emailAttachmentWarning

Show a warning if an email attachment is being opened in CallGuide Agent .

A tick here means that a warning should be displayed if the agent tries to open an email attachment in CallGuide Agent. Unticked means that no warning is displayed.

emailBufferMax

Maximum number of emails per entrance in CallGuide Server.

An integer indicating the maximum number of emails per entrance in CallGuide Server. The configuration can be overridden by a customer unique code via the open System Functions Interface.

emailBufferMaxActive

the maximum number of active emails per entrance in CallGuide Server

An integer specifying the maximum number of active mails per entrance allowed in CallGuide Server. An active email is an email that has not reached its final destination in the routing. The configuration can be overridden by a customer unique code via the open System Functions Interface.

emailBufferMin

Minimum number of emails per entrance in CallGuide Server

An integer indicating when more emails are downloaded to CallGuide Server (per entrance). The configuration can be overridden by a customer unique code via the open System Functions Interface.

emailCachememoryLimit

Size of memory cache for Email.

An integer indicating the number of bytes that can be used for the cache of emails.

emailMaxAttachMBytes,

Max allowed total size for an outbound email's attachments (Mbyte)

When an agent composes or forwards an email in CallGuide Agent this is refused if the total of the attachments of the email (calculated in MByte) is more than the configured value.

Maximum is 30MByte

emailNotReceivedDelay

Delay before button for "email not delivered" is lit (s).

The purpose of this parameter is to stop the agent from pressing the did not arrive button to early, without having checked if the email has arrived to the client.

60

emailWhen WrongPasswordRegexp

Error message from POP3 server when logging in with incorrect password.

The parameter contains the text sent by the POP3 server for a login with incorrect password. The parameter is used to separate the case when login fails due to wrong password from the case when log in failed due to other reasons. The parameter is intended for use in interaction with the “Logging in attempt to email account is not interrupted due to wrong password” parameter.

-ERR Bad Login

enableEmailSrv

Email active in CallGuide Server .

A tick here allows email to be active in the server. Unticked means that functionality for email is turned off. Requires licence for email.

enableSmtpProxy

SMTP proxy server is used .

Shall CallGuide SMTP proxy server be used?

maxDivFailedEmailInc

Maximum permitted failed deliveries of incoming email.

An integer for maximum permitted number of failed deliveries of an incoming email. After this the email is terminated.

10

maxNumEmailInSystem

No. emails that can be handled at a time in CallGuide Email Account Manager

The parameter protects CallGuide Email from performance problems (e.g. inflicted by an email attack) by limiting the number of emails that is allowed to be fetched into the CallGuide system as a whole. The total number of emails being active in the instances of CallGuide Email Server in the system can never exceed the value of this parameter.

When the number of fetched emails in CallGuide has passed the specified value, no more emails will be fetched until an email has been closed in CallGuide Agent.

See Set System parameters for email for more information.

10000

No. emails that can be handled at a time per individual CallGuide Email Server

Limits the number of emails that can be active in an individual instance of CallGuide Email Server.

Automatic answers are only sent when an email is fetched into CallGuide Email Server. If the parameter is set too low, the automatic answer that is to be sent to the email sender will be delayed.

See Set System parameters for email for more information.

maxParkedEmailIncoming

Max no. parked email per agent.

If the agent manually tries to park more incoming emails than is permitted by this parameter, the operation will fail. Note that automatic parking of emails is never stopped.

5

outgoingMailSmtpPort1

Outgoing email CallGuide Agent, port number for connecting to SMTP server 1.

Port number that SMTP server for handling outgoing email from CallGuide Agent listens to.

25

outgoingMailSmtpPort2

Outgoing email CallGuide Agent, port number for connecting to SMTP server 2.

Port number that SMTP server for handling outgoing email from CallGuide Agent listens to.

An optional configuration providing the opportunity for redundancy and load balancing.

25

outgoingMailSmtpServer1

Outgoing email CallGuide Agent, name for SMTP server 1.

Name of computer where SMTP server for handling outgoing email from CallGuide Agent is located.

outgoingMailSmtpServer2

Outgoing email CallGuide Agent, name for SMTP server 2.

Name of computer where SMTP server for handling outgoing email from CallGuide Agent is located.

An optional configuration providing the opportunity for redundancy and load balancing.

reconnectWhenWrongPassword

Login attempts to email account not interrupted on incorrect password .

A tick here means that CallGuide Email continues trying to log in to the email account irrespective of what error message is received. Unticked means that no more login attempts are made to an email account that produces an error that is matched by the regular expression defined by the system parameter “Error message from POP3 server when logging in with incorrect password”. It is necessary to restart CallGuide Server in order for new login attempts to be made.

smtpProxyPort

SMTP proxy server, port number for connecting.

Port number used by CallGuide’s SMTP proxy for connections. Normally 25. Requires activation of enableSmtpProxy parameter.

25

smtpProxyRerouteName

SMTP proxy server, name for name translation.

If this is set to HOSTNAME CallGuide’s SMTP proxy translates addresses with the format Hfoo%bar.com@HOSTNAMEH to Hfoo@bar.comH before the SMTP server is contacted. Normally an empty string. Requires activation of enableSmtpProxy parameter.

25

smtpProxySmtpPort

SMTP proxy server, port number for connecting to SMTP server.

Port number used by the SMTP server for connections. Normally 25. Requires that parameter enableSmtpProxy to be activated.

25

smtpProxySmtpServer

SMTP proxy server, name for SMTP-server.

The name of the computer running the "real" SMTP server. Requires activation of enableSmtpProxy parameter.

timeBetweenautoReplies

Time to wait between automatic answers to the same email address (m).

The parameter is used to prevent an infinite chain of automatic answers from arising between the sender and CallGuide in case the senders email server does not correctly inform that the mail is an automatic answer. If the parameter is set to e.g."1" no new automatic answer will be sent to the sender should he/she return with a new email within a minute after having received an automatic answer.

0

timeoutReactivateAccounts

Poll interval to POP3 Server for collecting new email (s).

This parameter affects how often a CallGuide Server looks for new email. A too low value could mean that the email server is unnecessary overloaded. A too high value means that it takes longer for emails to be fetched and routed to a queue.

60